Privacy Policy for Remote Lender
Effective Date: January 1, 2025
1. Introduction
Remote Lender (“we,” “us,” “our,” or the “Company”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — including when you provide your mobile phone number and receive text/SMS communications from us.
By providing your phone number or other contact information and opting-in to receive text messages from us, you accept the practices described in this Policy.
2. Information We Collect
We may collect the following types of personal information:
Your full name
Your mobile phone number
Your email address and other contact information
Information about your communication preferences (for example, whether you have opted-in to SMS/text communications)
Records of message exchanges, delivery status, opt-out requests, and other metadata related to our text/SMS service
Consent records showing when and how you provided consent to receive text messages (for TCPA compliance)
3. How We Collect Your Information
We collect information in the following ways:
When you provide your phone number and opt-in via a web form, in-person form, or mobile keyword trigger
When you communicate with us (e.g., via SMS) and we retain the interaction data
When you use our website, contact us for services, or sign up for alerts/updates via text
When required for legal, regulatory, or compliance purposes (for example, to track consent)
4. How We Use Your Information
We use your information for purposes that include:
Sending you text/SMS communications (for example: alerts, updates, reminders, marketing, or service notifications) if you have opted in
Managing our SMS/text messaging program in compliance with the Telephone Consumer Protection Act (“TCPA”)
Tracking and maintaining your consent status, and honoring your opt-out choices
Improving our services and communications
Fulfilling legal or regulatory obligations
5. SMS/Text Messaging – Specific Terms
a) Opt-In / Consent:
We will only send you marketing or promotional text messages if you have provided prior express written consent as required under the TCPA. Consent may be collected via a web form, mobile keyword opt-in, or other documented method.
b) Disclosure at Time of Consent:
When you opt in, you will be informed of:
That you are consenting to receive recurring automated text messages from Remote Lender at the mobile number you provide.
Message frequency (or that frequency may vary).
That message and data rates may apply.
How to opt-out (e.g., reply STOP to discontinue) and/or text HELP for help.
That consent is not a condition of purchase (if applicable).
c) Opt-Out / Unsubscribe:
You can opt-out of future text message communications at any time. To do so, simply reply STOP to any text message you receive from us, or follow the opt-out instructions provided. After we receive your opt-out request, we will send a confirmation and stop further messages except for legally required notices.
d) Time of Day / Message Type:
We will aim to send text messages only during reasonable business hours (for example, 8:00 a.m. to 9:00 p.m. local time) and only for purposes consistent with the program you joined.
e) Sharing Your Number / Third Parties:
We will not sell, rent, or share your mobile phone number or consent status with third-party marketers without your express consent. We may share information with service providers (for example, our SMS platform vendor) who assist us in delivering messages and who are bound by confidentiality obligations.
6. How We Safeguard Your Information
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. Access to your mobile number and related data is limited to authorized personnel.
7. Data Retention
We retain your phone number, consent records, and message history for as long as necessary to maintain compliance or as otherwise required by law.
8. Children’s Privacy
Our text messaging and website services are not directed to children under 13 years old. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.
9. Your Legal Rights
If you are a resident of certain states (for example, California), you may have additional rights regarding your personal information (such as the right to access, delete, or correct your data). We will respond to such requests in accordance with applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will update the “Effective Date” at the top and post the revised version on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS/text messaging practices, please contact us:
Remote Lender
879 West 190th Street, Suite 400
Gardena, CA 90248
📧 [email protected]
📞 626-714-2440